claims_processing · finance · workflow
Old Mutual upgrades SS&C Blue Prism RPA platform across 250 digital workers with zero downtime
After migrating to the cloud, Old Mutual needed to upgrade their large SS&C Blue Prism automation program to gain new features and reduce infrastructure costs without causing downtime across 250 digital workers running 85 automations across 130 processes.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Upgrade decision triggered
Old Mutual decided to upgrade to one of the latest versions of SS&C Blue Prism to take advantage of new features and reduce infrastructure costs.
Tools used
SS&C Blue Prism
Outcome
After the upgrade, Old Mutual achieved significant stability improvements, faster delivery of new automations, reduced infrastructure costs, and customers now receive claim payments almost immediately. Digital workers process transactions up to 50% faster in some instances.
Results
Time savednow receive it almost immediately
Volumeup to 50% faster in some instances
Cost replacedled to cost savings
Running sincemore than five years
Source
https://www.blueprism.com/resources/case-studies/old-mutual-intelligent-automation-rpa-upgrade/
Grounding & classification
Source type: vendor customer story
25 fields verified against source quotes.
agentic workflowinsurance claimhuman review describedmetric backednamed customerproduction runtime claimedtools describedworkflow describedfinancial servicesinsurancecost reductioncycle time reductionthroughput increasetime savedvendor customer storyback office opsclaims processingautonomous resolution