claims_processing · finance · workflow
Vertikal saves $20K in annual outsourcing costs with automated COI verification workflow
Vertikal relied on a legacy OCR tool that failed on edge cases in ACORD forms — inclusions and exclusions — and an outsourced data entry team, making COI verification slow and costly.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · ACORD form intake
ACORD forms arrive for COI verification as part of the risk management workflow.
Tools used
Docsumo
Outcome
Vertikal saved $20K in annual outsourcing costs and now settles insurance claims 2x faster using Docsumo's automated ACORD form capture.
What failed first
The legacy OCR tool had several issues accurately capturing data for edge cases such as inclusions and exclusions in ACORD forms.
Results
Volume2x faster
Cost replaced$20K
Grounding & classification
Source type: vendor customer story
18 fields verified against source quotes.
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