Verbal uses Recall.ai to streamline video meeting integration for AI-driven clinical documentation
Verbal's AI clinical documentation platform required seamless access to patient-provider video conversations across multiple meeting apps, but building custom integrations in-house required a dedicated engineer, two to three months of development per platform, and ongoing maintenance for scalability and stability issues.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Patient meeting on video call
A patient meeting takes place on a video call platform such as Zoom.
Tools used
Recall.ai
Outcome
By switching to Recall.ai, Verbal completed the Zoom integration in one and a half to two weeks and freed their entire engineering team to build new features rather than maintaining meeting-platform integrations.
What failed first
Verbal's homegrown meeting-platform integrations required a dedicated engineer who spent two to three months per platform and still needed ongoing attention for scalability and stability problems discovered after launch.