compliance_monitoring · healthcare · workflow
ABB Optical reduces Sunshine Act compliance audit time from two months to two days with Ramp and MedPro Systems
ABB Optical's compliance team had no real-time visibility into expense transactions in Concur, could not review them until year-end, and spent two months each quarter manually auditing over 10,000 transactions—with no way to correct errors after money was already spent.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Mobile expense capture
Field reps log expenses the moment they happen via mobile—receipt photo, provider selection, and expense categorization.
Tools used
RampMedPro Systems
Outcome
Compliance audits that previously took two months now take one to two days, typically completed in three hours. Error rates dropped 85–90%, affidavit usage for missing receipts dropped 85–90%, and 90% of the field team submits expenses via mobile.
What failed first
Concur's system relied on manual attendee-type entry, causing meals to be incorrectly classified as HCP spend, and offered no in-flight visibility into reporting errors—making year-end corrections extremely time-consuming.
Results
Time saved3 hours
Volume85-90%
Cost replacedtwo months to one to two days
Grounding & classification
Source type: vendor customer story
34 fields verified against source quotes.
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