customer_support · public · workflow
AI avatar Jibek serves as digital press secretary for Kazakhstan's Ministry of Digital Development
The Ministry faced limited capacity to respond to journalist inquiries during briefings, an overwhelming volume of repetitive questions requiring significant resources, and the need for 24/7 digital accessibility.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Ministry provides content
The Ministry provided presentation materials, scripts, and Q&A documentation to ground the avatar's knowledge.
Tools used
Pitch Avatar
Outcome
The AI avatar Jibek received overwhelmingly positive feedback, handled over 100 inquiries from international journalists with 100% accuracy and zero misinformation, and eliminated the typical 15-20 minute wait for live Q&A sessions.
Results
Time saved15-20 minute wait
VolumeOver 100 inquiries
Running sinceSeptember 2024
Grounding & classification
Source type: vendor customer story
22 fields verified against source quotes, 1 dropped as unverifiable.
ai agentconversational aiknowledge searchknowledge basemetric backedproduction runtime claimedtools describedvendor confirmedworkflow describedgovernmentaccuracy improvementresponse time reductionthroughput increasevendor customer storycustomer supportautonomous resolutionrag answering