customer_support · saas · workflow
3Shape expands global dental support with AI voice and chat agents from ElevenLabs
3Shape needed to improve response times and extend around-the-clock support availability to dental professional customers across more than 100 countries, where voice is the primary support channel.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Customer contacts support
Voice is the primary channel 3Shape's customers reach for when they need help.
Tools used
ElevenAgentsElevenLabs
Outcome
3Shape's AI agents now provide 24/7 support across web and phone channels, allowing customers to access help instantly, get answers quicker, and resolve issues outside of working hours.
Results
Time savedresolve issues outside of working hours
Grounding & classification
Source type: vendor customer story
23 fields verified against source quotes.
chatbotconversational aisupport agentvoice aichat transcriptknowledge basehuman review describednamed customerproduction runtime claimedtools describedworkflow describedhealthcareresponse time reductiontime savedvendor customer storycustomer supportticket triageescalation workflowvoice call handling