customer_support · finance · workflow
Allianz Benelux achieves 90% positive customer reviews with Landbot chatbot
Allianz Benelux managed a complex multi-product insurance portfolio with tedious online forms and difficulty tracking customer journeys from a multi-product catalog website to the correct support and claims resources.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Conversational chatbot trigger
Allianz deployed a chatbot to simplify the claim process using conversational experiences.
Tools used
Landbot
Outcome
Allianz Benelux achieved 90% positive reviews from customers after deploying a Landbot chatbot that was built and implemented within three weeks and scaled across the Benelux region.
Results
Time savedthree weeks
Volume90%
Running since2020
Grounding & classification
Source type: vendor customer story
21 fields verified against source quotes.
chatbotconversational aichat transcriptknowledge basemetric backednamed customerproduction runtime claimedtools describedworkflow describedinsurancecustomer satisfactionvendor customer storyclaims processingcustomer supportextract classify routemonitor detect alert