customer_support · saas · workflow
AppsFlyer cuts meeting prep time by 50% with Gong AI
AppsFlyer's Global CS Operations team faced inconsistent briefing processes and fragmented, siloed data across a globally distributed team, making it impossible to standardize communication at scale.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · AI Briefer template deployment
Eight standardized AI Briefer templates were deployed to establish a consistent, repeatable briefing process across critical use cases.
Tools used
Gong Revenue AI OSAI BrieferAI Ask AnythingAI TrackerGong API
Outcome
Adopting Gong's Revenue AI OS reduced meeting prep time by 50% and expanded AI-driven insights company-wide, with demand for Gong data access rising by 30% across Marketing, Product, and Partnerships departments.
Results
Time saved50%
Volume30%
Source
https://www.gong.io/customers/case-studies/appsflyer-cuts-meeting-prep-time-by-50-with-gong-ai
Grounding & classification
Source type: vendor customer story
25 fields verified against source quotes.
content generationenterprise searchsummarizationknowledge basemetric backednamed customerproduction runtime claimedsource backedtools describedworkflow describedsoftwareemployee productivitythroughput increasetime savedvendor customer storycustomer supportsales opscase to summarydata sync enrichment