customer_support · healthcare · workflow
Arena Sports handles 60% of inquiries automatically with Replify's AI receptionist
Arena Sports was overwhelmed by high volumes of calls and emails arriving 24/7, with staff unable to simultaneously handle in-person guests and virtual inquiries, frequent misrouted calls, repetitive routine questions, and rising labor costs.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Customer inquiry arrives
Customers reach out via chat, text, phone, or email across Arena Sports' five locations at any hour.
Tools used
Replify
Outcome
Replify's AI receptionist automatically handled 60% of incoming inquiries with 24/7 availability, reduced labor costs by 15%, and delivered a 10X return on investment, while freeing staff to focus on in-person service.
Results
Volume60%
Cost replaced15%
Source
https://www.replify.ai/case-studies/arena-sports-handles-60-of-inquiries-automatically-with-replify
Grounding & classification
Source type: vendor customer story
26 fields verified against source quotes.
ai receptionistconversational aivoice aichat transcriptemailhuman review describedmetric backednamed customerproduction runtime claimedtools describedworkflow describedhospitalityautomation ratecost reductionemployee productivityresponse time reductionvendor customer storycustomer supportsales outreachautonomous resolutionescalation workflow