customer_support · manufacturing · workflow
Axioma achieves 89% AI resolution rate with Tidio's Lyro AI Agent
Axioma's customer support team was overwhelmed by complex, high-volume inquiries about car body repair and insurance claims, unable to provide after-hours coverage or scale without significantly increasing operational costs.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Customer inquiry received
Customers submit inquiries about car body repair services, pricing, and insurance claims.
Tools used
TidioLyro AI Agent
Outcome
Within months of deployment, Lyro AI resolved 89% of customer inquiries without human intervention and drove 21% sales bot engagement, while delivering 24/7 support and dramatically reducing response times.
Results
Time saveddecreased dramatically
Volume89%
Grounding & classification
Source type: vendor customer story
27 fields verified against source quotes.
chatbotconversational aiknowledge searchsupport agentknowledge basemetric backednamed customerproduction runtime claimedsource backedtools describedvendor confirmedworkflow describedautomotiveautomation rateconversion increasedeflection rateresponse time reductionvendor customer storycustomer supportlead processingautonomous resolutionrag answering