customer_support · ecommerce · workflow
Beside AI receptionist helps Loc'd And Braided stop missing 30–40 daily calls and save 2 hours per day
Loc'd And Braided's staff could not answer calls while servicing clients, missing an estimated 30 to 40 calls per day. The situation became so extreme the salon stopped publishing their phone number entirely for nearly two years, losing business opportunities including a potential movie-set booking.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Incoming call arrives
A client or prospect calls with questions about services, specialties, or availability.
Tools used
Beside
Outcome
After deploying Beside, the salon saves an estimated at least two hours per day, has seen an increase in booking and client retention, and felt confident enough to publish their phone number again.
Results
Time saved30 to 40 calls per day
Grounding & classification
Source type: vendor customer story
23 fields verified against source quotes, 1 dropped as unverifiable.
ai receptionistconversational aiknowledge searchsummarizationvoice aiknowledge basefailure mode describedmetric backednamed customerproduction runtime claimedtools describedworkflow describedretailemployee productivitythroughput increasetime savedvendor customer storyappointment schedulingcustomer supportcase to summaryvoice call handling