customer_support · ecommerce · workflow
Daily Harvest transforms customer service into a proactive revenue channel with Kustomer and Shopify
Daily Harvest needed to scale customer service operations as it expanded from DTC into national retail, while centralizing customer data and modernizing from a homegrown tech stack.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Omnichannel inquiry arrives
Customer inquiries arrive across expanding sales channels including retail stores and digital platforms.
Tools used
KustomerFlip
Outcome
Daily Harvest evolved customer service into a proactive revenue channel, achieving a 10% increase in weekly revenue, automating 31% of inbound phone calls, and maintaining a CSAT score in the high 80s to mid-90s throughout the transformation.
What failed first
Daily Harvest's legacy homegrown system could not track revenue tied to service interactions such as refunds and upsells.
Results
Time savedreduced average resolution time
Volume31%
Cost replaced10%
Grounding & classification
Source type: vendor customer story
32 fields verified against source quotes.
conversational aivoice aicall recordingsupport ticketfailure mode describedhuman review describedmetric backednamed customerproduction runtime claimedtools describedworkflow describedecommerceretailautomation ratecustomer satisfactionemployee productivityresolution time reductionrevenue increasevendor customer storycustomer supportecommerce opssales opsautonomous resolutionextract classify route