customer_support · ecommerce · workflow
Daily Harvest doubles agent productivity and grows weekly revenue 10% with Kustomer
Daily Harvest needed to scale customer service operations as it expanded from DTC to national retail, manage omnichannel inquiries across multiple platforms, and centralize customer data while migrating from a homegrown system to a modern tech stack.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Customer inquiry initiated
Customers submit inquiries across multiple channels including retail stores and DTC.
Tools used
KustomerFlip
Outcome
Daily Harvest achieved 2x agent productivity and a 10% increase in weekly revenue, with 31% of inbound phone calls automated and CSAT maintained in the high 80s to mid-90s, transforming customer service from a reactive function into a proactive revenue-driving channel.
What failed first
The legacy homegrown system could not centralize customer data across channels or track revenue tied to service interactions, and it lacked the automation capabilities needed for omnichannel growth.
Results
Time savedreduced
Volume2x
Cost replaced10%
Grounding & classification
Source type: vendor customer story
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