customer_support · realestate · workflow
Endeksa hits 138% boost in lead generation and 59% decrease in waiting times with Tidio
Endeksa struggled with an overwhelming volume of phone calls and needed a scalable platform to manage communication with over 400,000 users. Prior platforms were tested but proved too expensive relative to the functionality they delivered, with costs rising while benefits stayed flat.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Customer query arrives
A customer question or visitor interaction enters the system via Tidio live chat.
Tools used
TidioFlows
Outcome
After implementing Tidio, Endeksa achieved a 59% decrease in waiting times, a 138% increase in leads, an 88% chatbot helpfulness rate, and a 10% increase in overall customer satisfaction.
What failed first
Previous platforms tested by Endeksa were too expensive for the scale of their user base, and costs kept rising while the benefits delivered by those platforms stayed flat.
Results
Time saved59%
Volume138%
Grounding & classification
Source type: vendor customer story
28 fields verified against source quotes.
chatbotchat transcriptform submissionfailure mode describedhuman review describedmetric backednamed customerproduction runtime claimedtools describedvendor confirmedworkflow describedreal estatesoftwareconversion increasecustomer satisfactionresponse time reductionvendor customer storycustomer supportlead processingsales opsextract classify routeintake to triage