customer_support · healthcare · workflow
Everlywell expands health screening access with ElevenLabs AI voice and chat agents
Everlywell needed to reach more members — especially Spanish speakers — with outreach that felt human and adapted in real time, while translating complex biomarker data into personalized health insights and meeting strict HIPAA privacy requirements.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Outbound screening reminder
Outbound voice agents remind members about eligible screenings and services.
Tools used
ElevenLabs AgentsEvaEva EngageEva CareEva Support
Outcome
Everlywell achieved a 10% improvement in conversion for members completing health screenings and 3.5x conversion rates for Spanish-speaking members, both versus traditional IVR.
Results
Volume10%
Running since2025
Grounding & classification
Source type: vendor customer story
27 fields verified against source quotes.
chatbotconversational aipersonalizationvoice aichat transcriptmetric backednamed customerproduction runtime claimedsource backedtools describedworkflow describedhealthcareconversion increaseemployee productivityvendor customer storycustomer supportmarketing opspatient onboardingautonomous resolutionvoice call handling