customer_support · travel · workflow
Expedia Group launches Romie, an AI travel assistant for group trip planning and real-time travel support
Planning a group trip is inherently complicated because different travelers have conflicting preferences for accommodation and activities, with no easy way to reconcile them into a coherent plan.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Group chat invitation
The traveler invites Romie to join their SMS group chat to listen to vacation plans.
Tools used
RomieGenAImachine learning
Outcome
Expedia Group launched an alpha of Romie via EG Labs, providing AI-powered group trip planning, personalized shopping, itinerary management, and real-time disruption handling, with travelers spending less time planning and making booking decisions faster.
Results
Time savedspending less time planning your trip
Running since2024 Spring (alpha)
Source
https://medium.com/expedia-group-tech/traveling-just-got-a-whole-lot-smarter-with-romie-dfb9b21c07c5
Grounding & classification
Source type: press release
27 fields verified against source quotes.
agentic workflowcontent generationconversational aipersonalizationsummarizationchat transcriptemailbuilder submittednamed customerproduction runtime claimedtools describedworkflow describedtravelcycle time reductiontime savedpress releasecustomer supportecommerce opsagentic task execution