customer_support · finance · workflow
FundedNext launches Fundee AI voice assistant powered by ElevenLabs Conversational AI
FundedNext serves traders globally who operate in fast-moving markets and often require quick answers, making it difficult to deliver immediate, native-language support 24/7 with a traditional team.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Trader initiates voice query
A trader submits a question via Fundee, an AI assistant integrated into FundedNext's website.
Tools used
ElevenLabs
Outcome
Fundee reduced first response time by 80% from 25 seconds to 5 seconds, cut average resolution time from 40 minutes to 2.08 minutes, and scaled to 3,000 queries per day compared to 90 previously handled by a human agent.
Results
Time saved80%
Volume3000 queries per day compared to 90 queries previously
Grounding & classification
Source type: vendor customer story
30 fields verified against source quotes, 1 dropped as unverifiable.
conversational aisupport agentvoice aiknowledge basemetric backednamed customerproduction runtime claimedtools describedvendor confirmedworkflow describedfinancial servicesemployee productivityresolution time reductionresponse time reductionthroughput increasevendor customer storycustomer supportautonomous resolutionvoice call handling