Koralplay automates 70% of payment support tickets with n8n, saving 616 hours per week
Koralplay's Level 2 support team manually handled blocked-payment tickets by logging into the back office, authenticating through multi-factor security, looking up transactions, and messaging customers — a process taking 10–15 minutes per ticket. Other teams faced similar friction: reporting required manual SQL queries and email distribution, engineering lacked a standard release-notes process, and QA had unreplaced manual steps.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Customer reports blocked payment
When a customer reports a blocked payment, the automated workflow is initiated.
Tools used
n8n
Outcome
Koralplay automated 70% of payment support ticket handling in one market, saving 616 hours per week and cutting per-ticket resolution from 10–15 minutes to about 70 seconds. With over 4,000 workflow executions per week in production and roughly 60 of 85 employees using n8n daily, n8n became critical operational infrastructure.