customer_support · ecommerce · workflow
Meesho delivers real-time multilingual customer support at scale with ElevenLabs voice agents
Meesho needed to deliver empathetic, human-like customer support at scale across multiple languages and use cases for its large and diverse user base.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Customer initiates support call
Customers call Meesho support in Hindi or English to ask about orders and deliveries.
Tools used
ElevenLabs Text to SpeechElevenLabs Conversational AI
Outcome
The voice bot handles over 60,000 customer calls daily in Hindi and English, resolves a high volume of queries without human intervention covering order delays, cancellations, and refunds, and reduces average handling time.
Results
Time savedreducing average handling time
Volumeover 60,000
Grounding & classification
Source type: vendor customer story
25 fields verified against source quotes.
conversational aisupport agentvoice aicall recordingmetric backednamed customerproduction runtime claimedtools describedworkflow describedecommercecustomer satisfactiondeflection ratethroughput increasetime savedvendor customer storycall center aicustomer supportautonomous resolutionvoice call handling