customer_support · workflow
Migrating to GPT-4o: How Assembled achieved rapid transition
Migrating Assembled's entire customer base to GPT-4o within a single day posed substantial risk, requiring a comprehensive overhaul of integration processes to meet quality and reliability standards without disrupting customers across tens of thousands of support tickets.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · A/B test concurrent models
GPT-4 and GPT-4o were run concurrently in an A/B test, tracking response text, token usage, and latency.
Tools used
GPT-4GPT-4oLLM Comparator
Outcome
Assembled successfully migrated its entire customer base from GPT-4 to GPT-4o in under 24 hours, with GPT-4o performing significantly better on most benchmarks.
Results
Time savedunder 24 hours
Grounding & classification
Source type: technical build writeup
18 fields verified against source quotes.
conversational airagsupport tickethuman review describedmetric backedproduction runtime claimedtools describedworkflow describedsoftwareaccuracy improvementtechnical build writeupcustomer supportquality assuranceai draft human approval