customer_support · ecommerce · workflow
Monster Tires cuts hours of weekly phone calls with Tidio's AI chatbot
Monster Tires' sales specialists (Rubber Enthusiasts) were spending 30% of their time on routine 'Request a Quote' phone calls, leaving a small team to handle all complex technical consultations and order processing.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Website visitor triggers bot engagement
Nearly half of website visitors actively engage with Tidio's automated services.
Tools used
TidioLyro AI Agent
Outcome
Tidio reclaimed 30% of specialist time from routine quote calls, achieved a 44% bot engagement rate and a 26.23% contact conversion rate, and enabled one-third of website visitors to self-serve via the automated quote flow.
Results
Time saved30%
Volume44%
Grounding & classification
Source type: vendor customer story
33 fields verified against source quotes.
ai agentchatbotconversational aiknowledge searchchat transcriptform submissionknowledge basehuman review describedmetric backednamed customerproduction runtime claimedtools describedworkflow describedecommerceautomation rateconversion increaseemployee productivitytime savedvendor customer storycustomer supportecommerce opssales opsautonomous resolutionintake to triage