customer_support · realestate · workflow
Monster Tires cuts routine phone call hours with Tidio AI Agent, achieving 44% bot engagement rate
Monster Tires' three-person sales team spent 30% of their time on routine quote-request phone calls, preventing them from focusing on complex technical consultations and causing operational bottlenecks.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Website visitor arrives
The Tidio AI chatbot automatically engages website visitors to automate quote requests and capture sales inquiries.
Tools used
TidioLyro AI Agent
Outcome
After implementing Tidio, Monster Tires reclaimed 30% of specialist time through an automated quote flow, achieved a 44% bot engagement rate and a 26.23% contact conversion rate, with one-third of website visitors now using the automated flow.
Results
Time saved30%
Volume44%
Grounding & classification
Source type: vendor customer story
30 fields verified against source quotes.
chatbotconversational aiknowledge searchform submissionknowledge basemetric backednamed customerproduction runtime claimedtools describedvendor confirmedworkflow describedecommerceautomation rateconversion increaseemployee productivitytime savedvendor customer storycustomer supportecommerce opssales outreachautonomous resolutionintake to triage