customer_support · ecommerce · workflow
NSI Australia achieves 62% AI resolution rate and 400+ monthly sales assisted with Tidio Lyro AI
NSI Australia, a family-owned business relying on a single customer service operator, struggled to scale support across multiple channels and customer segments while maintaining the personal, high-quality service standards that had built their strong reputation.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Customer reaches out
Customers reach out through the website widget or Facebook messaging.
Tools used
TidioLyro AIFacebook
Outcome
Lyro AI autonomously resolves 62% of customer inquiries, achieves a 66.67% bot engagement rate, and has contributed to over 400 assisted orders in the last 30 days, while the company maintains its 4.8-star Trustpilot rating.
Results
Time saved400+
Volume62%
Grounding & classification
Source type: vendor customer story
28 fields verified against source quotes.
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