customer_support · ecommerce · workflow
Pastreez achieves 70% chat conversion rate and lands Netflix, Google, Visa, and Snapchat through Tidio Flows
As Pastreez grew, founder Anthony was personally handling all customer communications — even sharing his phone number on the website — but the volume of inquiries became unmanageable and interfered with his marketing and kitchen responsibilities.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Customer accesses chat page
Customers access a custom Tidio chat page via links placed throughout the Pastreez website.
Tools used
TidioFlows
Outcome
Pastreez achieved a 70% conversion rate on customer inquiries through Tidio and secured major corporate clients including Netflix, Google, Visa, Snapchat, and Netgear, while also reducing email volume for customer service inquiries.
Results
Volume70%
Running since2018
Grounding & classification
Source type: vendor customer story
18 fields verified against source quotes, 1 dropped as unverifiable.
chat transcriptmetric backednamed customerproduction runtime claimedtools describedworkflow describedecommerceconversion increasetime savedvendor customer storycustomer supportlead processingsales outreachinbox to system