customer_support · public · workflow
Propel prototypes AI tool to help SNAP recipients understand and act on notices
SNAP notices are frequently confusing to recipients due to legal language, cognitive overload from mandatory disclosures, and unclear urgency levels — causing eligible people to miss required actions and driving high unnecessary call volume to state agencies.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · User submits SNAP notice
A person submits their SNAP notice to the tool by taking a photo or screenshot.
Tools used
Claude 3.5 SonnetStreamlitChatGPTGemini
Outcome
Early prototype tests with real SNAP notices show the AI tool provides more helpful output than reading the notice alone; the tool is not yet deployed to users.
Results
Volume50%
Grounding & classification
Source type: technical build writeup
19 fields verified against source quotes.
conversational aidocument aisummarizationpolicy documentbuilder submittedmetric backedsource backedtools describedworkflow describedgovernmenttechnical build writeupcustomer supportdocument to recordrag answering