customer_support · energy · workflow
Shapes integrates ElevenLabs voice to bring AI companions to life on Discord
Shapes' AI companions on Discord lacked voice capability, limiting how personal and immersive interactions could feel for users.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · User uploads voice MP3
Users upload an MP3 file of the voice they want their Shape to emulate.
Tools used
ElevenLabsDiscord · partner
Outcome
ElevenLabs voice became a huge hit with users and a key driver behind paid sign-ups, with Shapes rocketing past 1M MAU in less than 3 months.
Results
Time savedover 1 million
Grounding & classification
Source type: vendor customer story
24 fields verified against source quotes.
chatbotconversational aipersonalizationvoice aicall recordingmetric backednamed customerproduction runtime claimedtools describedvendor confirmedworkflow describedsoftwareconversion increasecustomer satisfactionthroughput increasevendor customer storycustomer supportagentic task execution