customer_support · ecommerce · workflow
SkinShop.lt Enhances Customer Engagement Across Multiple Channels with Tidio's AI Platform
As a new e-commerce brand launched in January 2024, SkinShop.lt needed to build brand awareness, acquire customers, scale personalized skincare guidance, and manage multi-channel inquiries—all with a limited team.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Proactive pre-chat initiation
Proactive chat initiation engages visitors before they need to reach out with questions.
Tools used
TidioAI Agent
Outcome
SkinShop.lt achieved a 68% AI resolution rate and a 30% reduction in support workload, with 27.64% sales bot engagement, 9.06% lead generation success, and 4.71% pre-chat to visit conversion across four integrated channels.
Results
Volume68%
Running sinceJanuary 2024
Grounding & classification
Source type: vendor customer story
27 fields verified against source quotes.
ai agentchatbotchat transcriptmetric backednamed customerproduction runtime claimedtools describedworkflow describedecommerceconversion increasedeflection rateemployee productivityvendor customer storycustomer supportecommerce opslead processingsales opsautonomous resolutionintake to triage