customer_support · ecommerce · workflow
Stormline achieves 99.64% AI resolution rate with Tidio's Lyro AI across multiple channels
Stormline's customer service team struggled to provide consistent, timely responses across multiple channels and handle detailed technical product questions for a global customer base spanning multiple time zones.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Customer reaches out via channel
Customers reach out through the website, Instagram, or Facebook with product questions or support needs.
Tools used
TidioLyro
Outcome
Lyro AI achieved a 99.64% resolution rate over a 30-day period without human intervention, with problem-solving bots reaching a 39.36% engagement rate and sales-oriented bots reaching a 10.15% engagement rate.
Results
Volume39.36%
Grounding & classification
Source type: vendor customer story
22 fields verified against source quotes, 3 dropped as unverifiable.
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