customer_support · ecommerce · workflow
Tailfin achieves 71% AI resolution rate and saves 395 support hours in 30 days with Tidio Lyro AI
As Tailfin expanded its product line and global customer base, its UK-based support team struggled with high inquiry volumes, the need for round-the-clock coverage across time zones, and maintaining consistent responses across team members.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Customer inquiry arrives
Customers submit product and order questions via the AI chatbot chat interface.
Tools used
TidioLyro AI
Outcome
Lyro AI resolved 71% of customer inquiries without human intervention and saved 395.5 hours of support time in 30 days, with 37% of customers actively engaging with the bots, and support staff freed to focus on complex technical and high-value interactions.
Results
Time saved395.5 hours
Volume71%
Grounding & classification
Source type: vendor customer story
29 fields verified against source quotes.
chatbotconversational aiknowledge searchsupport agentknowledge basesupport tickethuman review describedmetric backednamed customerproduction runtime claimedsource backedtools describedworkflow describedecommerceretailautomation ratedeflection rateemployee productivitytime savedvendor customer storycustomer supportecommerce opsautonomous resolutionescalation workflow