customer_support · workflow
Thrasio cuts first reply time from 69 minutes to one minute with Assembled Assist AI automations
Thrasio's customer support operations lacked clear measurement across key metrics, and response times were slow, with first reply time at 69 minutes and full resolution taking hours.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Customer communication received
Incoming customer communications, including returns and warranty inquiries, arrive and initiate the automated response workflow.
Tools used
Assembled Assist
Outcome
After integrating Assist automations, Thrasio reduced first reply time from 69 minutes to one minute, sped full resolution time from hours to minutes, and increased employee satisfaction from 71% to 79%.
Results
Time savedfrom 69 minutes to one minute
Volume71% to 79%
Grounding & classification
Source type: vendor customer story
20 fields verified against source quotes.
content generationsupport agentmetric backednamed customerproduction runtime claimedtools describedworkflow describedecommerceemployee productivityresolution time reductionresponse time reductionvendor customer storycustomer supportautonomous resolution