data_entry_ops · logistics · workflow
CITTA Brokerage deploys Reform to save 1,600 hours per month on duty drawback processing
CITTA Brokerage's import input workflow required processing thousands of pages of non-standardized PDFs and spreadsheets, with turnaround times dragging from weeks to months. As the company grew, outsourcing failed on quality and in-house manual entry could not scale, leaving the workflow as their single biggest bottleneck.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Import documents submitted
Non-standardized PDFs and spreadsheets from import records are submitted for processing.
Tools used
Reform
Outcome
CITTA eliminated manual data entry and saved more than 1,600 hours per month, with processing time dropping from weeks to minutes and the system now handling 5,000+ pages of PDFs simultaneously.
What failed first
Outsourcing failed due to quality issues, and previous providers offered only static dashboards or slow service that required constant retraining on duty drawback data.
Results
Time savedmore than 1,600 hours per month
Volume10x
Grounding & classification
Source type: vendor customer story
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