ecommerce_ops · ecommerce · workflow

Bike Totaal drives in-store conversions with Algolia AI Search

Dynamo Retail Group's Elasticsearch-based search delivered slow, irrelevant results — a search for a 'black bike' surfaced a black bag first — and required external developers for even small configuration changes, while the customer base was shifting to more digitally-savvy users.

How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Product data sync via Alumio
Data is pushed to Algolia via APIs from Alumio's low-code integration platform.
Tools used
Algolia SearchDynamic Re-RankingMerchandising StudioDynamic SynonymsA/B TestingAlumio · partnerStoryblok · partnerElasticsearch
Outcome

After switching to Algolia, Dynamo saw increases in search usage, click-through rates, and conversions from search, received overwhelmingly positive feedback from customers and store owners, and can now manage all search and discovery in-house without external intervention.

What failed first

The existing Elasticsearch-based search engine produced irrelevant results and required external developers for every small change, making it impossible for the ecommerce team to iterate independently.

Results
VolumeMore accurate search results
Running since2023
Source

https://www.algolia.com/customers/bike-totaal

How we source this →

Grounding & classification
Source type: vendor customer story
32 fields verified against source quotes.
enterprise searchpersonalizationproduct catalogfailure mode describedhuman review describedmetric backednamed customerproduction runtime claimedtools describedworkflow describedretailconversion increaseemployee productivitythroughput increasevendor customer storyecommerce opsextract classify route