field_service · public · workflow
NAVSEA improves mission readiness with OpenText Content Management for Engineering
NAVSEA needed accurate technical documentation available to the right technicians at the right time, but data was spread across multiple organizational and technological silos, making maintenance without delay or error difficult to guarantee.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Ship enters maintenance
When ships and submarines come in for maintenance, it is vital to complete repairs or upgrades as rapidly as possible while assuring the highest levels of quality.
Tools used
OpenText Content Management for EngineeringOpenText Content AviatorOpenText Knowledge Discovery
Outcome
OpenText Content Management bridged information silos, ensuring accurate records are at engineers' fingertips during maintenance and enabling secure offline document delivery even when there is no connectivity, while optimizing processes without degrading existing systems.
Results
Time savedminimize asset downtime
Grounding & classification
Source type: vendor customer story
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