finance_ops · finance · workflow

Lendi Group builds AI-powered Home Loan Guardian using Amazon Bedrock in 16 weeks

Australian homeowners lacked real-time visibility into whether their home loans remained competitive, and the refinancing process demanded significant manual effort. Brokers spent too much time on administrative tasks rather than high-value client interactions, while Lendi struggled to scale personalized service across their customer base.

How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Rate Radar loan monitoring
Rate Radar continuously scans thousands of home loans daily and alerts customers when better deals become available.
Tools used
Amazon BedrockAmazon Bedrock GuardrailsAmazon EKSAgnoLangfuseMongoDBModel Context ProtocolAurora Digital Twin
Outcome

Guardian has settled millions in home loans with refinance cycle times considerably faster than Lendi Group's baseline, enabling refinancing in only 10 minutes with no paperwork and no phone calls. The solution was built and launched in only 16 weeks following a more than 30,000-hour cross-functional sprint.

Results
Time savedconsiderably faster than Lendi Group's baseline
Volumemore than 30,000-hour
Source

https://aws.amazon.com/blogs/machine-learning/how-lendi-revamped-the-refinance-journey-for-its-customers-using-agentic-ai-in-12-weeks-using-amazon-bedrock?tag=soumet-20

How we source this →

Grounding & classification
Source type: platform led case
43 fields verified against source quotes, 3 dropped as unverifiable.
agentic workflowai agentconversational aimulti agent workflowpersonalizationrecommendation systemform submissionknowledge basebuilder submittedhuman review describedmetric backednamed customerproduction runtime claimedsource backedtools describedvendor confirmedworkflow describedfinancial servicesreal estatecycle time reductionemployee productivitythroughput increasetime savedplatform led caseback office opscustomer supportfinance opsagentic task executionautonomous resolutionescalation workflow