finance_ops · manufacturing · workflow
Liquid Measurement Systems reduces fraud, improves UX, and drives efficiency with Ramp
LMS was locked into an archaic corporate spend program with a legacy banking partner that lacked mobile receipt tools, had poor customer service with slow response times for card issues, and allowed frequent fraudulent charges on the business development team's cards.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Mobile receipt submission
Employees submit receipts and manage expenses directly from their phones.
Tools used
RampRamp's AI chatbot
Outcome
After switching to Ramp, one team member saved 4-5 hours per month previously spent chasing receipts, employees now self-manage expenses entirely via phone, the accountant has minimal end-of-month work, and the team has freed capacity to refocus on strategic projects.
What failed first
The legacy provider lacked mobile functionality for receipt uploads, had unresponsive customer service for card statement issues, and failed to prevent frequent fraudulent charges.
Results
Time saved4-5 hours per month
Grounding & classification
Source type: vendor customer story
23 fields verified against source quotes.
chatbotreceiptfailure mode describedmetric backednamed customersource backedtools describedvendor confirmedworkflow describedmanufacturingemployee productivityerror reductiontime savedvendor customer storyaccounts payablefinance opsdocument to record