finance_ops · finance · workflow
Vehicle financing company reduces loan approval from days to two hours with OpenText Capture
The company handled a constant flow of documents via email, mail, and fax using manual, repetitive processes that were a significant source of friction on the customer journey and stretched loan approvals to a turnaround of days.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Documents arrive via multiple channels
A constant flow of documents enters the business via email, mail, and fax.
Tools used
OpenText CaptureOpenText Fax2MailOpenText content management system
Outcome
By automating document capture, classification, and metadata extraction with OpenText, the company reduced loan approval time from days to as little as two hours and eliminated repetitive manual document tasks across the business.
Results
Time savedwithin as little as two hours
Running sinceover a decade
Grounding & classification
Source type: vendor customer story
21 fields verified against source quotes.
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