hr_onboarding · logistics · workflow
Deliveroo partners with ElevenLabs to automate rider onboarding and restaurant verification via voice AI agents
Deliveroo's outreach to re-engage inactive rider applicants was time-intensive and inconsistent across regions; verifying restaurant live status required thousands of manual calls each week; and restaurants were slow to activate Rider Check-In tags after going live with delivery.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Inactive rider applicant trigger
Rider applicants who had been inactive for more than two weeks are automatically targeted for voice agent outreach.
Tools used
ElevenLabs Agent
Outcome
ElevenLabs Agents achieved 30% rider re-engagement within seven days, a 75% restaurant-contact success rate that eliminated thousands of manual check-ins, and successfully contacted 86% of partner sites for RCI tag activation, while reducing manual workload for local operations teams.
Results
Time saved30%
Volume75%
Grounding & classification
Source type: vendor customer story
30 fields verified against source quotes.
agentic workflowai agentconversational aivoice aihuman review describedmetric backednamed customerproduction runtime claimedtools describedworkflow describedlogisticsautomation ratecycle time reductionemployee productivitythroughput increasevendor customer storyback office opshr onboardingautonomous resolutionvoice call handling