hr_onboarding · saas · workflow
Moveworks AI Assistant delivers 50% autonomous onboarding issue resolution at Starburst within one month
Companies experiencing rapid growth struggle to scale onboarding efficiently, leaving new hires without timely IT and HR support and contributing to lower engagement and retention.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Employee submits support request
Employees use the Moveworks AI Assistant as their first line of defense for all support issues.
Tools used
Moveworks AI AssistantEmployee Experience Insights
Outcome
Within one month of deployment, Starburst achieved 50% autonomous IT and HR issue resolution and 62% of employees adopted the AI Assistant as their first line of defense for support.
Results
Volume50%
Grounding & classification
Source type: platform led case
20 fields verified against source quotes.
ai agentpersonalizationsupport agenttranslationsupport ticketmetric backednamed customerproduction runtime claimedtools describedworkflow describedautomation ratedeflection rateemployee productivityplatform led casehr onboardingit supportautonomous resolution