hr_ops · finance · workflow
Blue Prism intelligent automation delivers 2x return for Banque Internationale à Luxembourg
BIL wanted to increase operational efficiency and employee productivity by reducing repetitive tasks and steering staff toward more value-added work, as increasing product and service complexity had made banking processes progressively harder to manage manually.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Digital workers execute processes
Blue Prism deploys 60 processes using 49 digital workers across customer service, loans, risk management, compliance, securities, tax, and cash.
Tools used
Blue PrismLaura
Outcome
BIL rolled out 60 automated processes using 49 digital workers, with the bank getting back two euros in savings for every euro invested. Mortgage loan offers now reach customers much faster, advisory clients receive financial information in minutes, and Laura the HR virtual assistant handles over 30 HR topics for employees.
Results
Time savedminutes
Volume60
Grounding & classification
Source type: vendor customer story
27 fields verified against source quotes.
agentic workflowsupport agentknowledge basemetric backednamed customerproduction runtime claimedtools describedworkflow describedbankingcost reductioncycle time reductionemployee productivitytime savedvendor customer storyback office opscompliance monitoringfinance opshr opsagentic task executionautonomous resolution