hr_ops · travel · workflow
Black Angus adopts HireVue business texting platform to maintain workforce communication during COVID-19 shutdown
When the COVID-19 pandemic forced Black Angus to close all restaurants, the HR team had no means to communicate with its entire workforce — frontline workers lacked company email and furloughed employees had their email access deactivated.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Email communication blocked
The coronavirus pandemic forced Black Angus to shutter all restaurants, leaving the HR team unable to communicate with its workforce via email.
Tools used
Hirevue
Outcome
HireVue's texting platform achieved a 74% average response rate within 1 hour and 96% within 24 hours, with every broadcast generating hundreds of employee thank-you replies, described as an invaluable resource and vital lifeline.
Results
Time saved74%
Volume96%
Grounding & classification
Source type: vendor customer story
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