hr_ops · saas · workflow
Leading network infrastructure provider delivers HR and IT support at machine speed with Moveworks
After a sudden transition to remote work in 2020, the company's more than 28,000 employees could not easily find HR information despite significant investments in portals, knowledge bases, and other digital tools.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Employee submits request
Employees tell the AI what they need using conversational language on Microsoft Teams.
Tools used
Moveworks AI Assistant
Outcome
The AI Assistant delivers instant HR and IT support to employees in over 53 countries, employee satisfaction with the HR team has skyrocketed, and the HR team is empowered to focus on more impactful work.
What failed first
Investments in portals, knowledge bases, and other digital tools failed to give employees easy access to HR information after the shift to remote work.
Results
Time savedno one has to wait for help now
Volumemore than 28,000
Running sinceNovember 2020
Grounding & classification
Source type: vendor customer story
26 fields verified against source quotes.
chatbotconversational aiknowledge searchsupport agentknowledge basepolicy documentmetric backedproduction runtime claimedtools describedworkflow describedtelecomcustomer satisfactionemployee productivityresponse time reductionvendor customer storyhr opsit supportautonomous resolutionrag answering