hr_ops · travel · workflow
LATAM Airlines trains 16,000 employees in 3 languages with Synthesia AI video
LATAM Airlines needed to create multilingual training videos for over 37,000 employees across diverse operational and support areas, but manual video recording was too slow and expensive, text-based materials failed to engage learners, and any content update required reshooting the entire video from scratch.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Script uploaded and avatar selected
The training creator uploads a script, selects an avatar, and populates scenes with relevant text and elements.
Tools used
Synthesia1-Click Translation
Outcome
LATAM Airlines produced 300+ training videos reaching over 16,000 learners, cutting production time from 30 to 60 days down to 5 days at most—at least an 83% reduction—with failure rates dropping and training delivered in Spanish, Portuguese, and English.
Results
Time saved80%
Volumeat least 83%
Grounding & classification
Source type: vendor customer story
29 fields verified against source quotes.
content generationtranslationpolicy documenthuman review describedmetric backednamed customerproduction runtime claimedsource backedtools describedworkflow describedtravelemployee productivityerror reductionthroughput increasetime savedvendor customer storyhr opsai draft human approvaldocument to record