hr_ops · workflow
Lattice AI helps Waterford.org deliver 2x review output without additional time investment
Waterford.org's shift to a competency-based review format doubled the number of questions for managers (18 to 38) and nearly tripled them for ICs (4 to 12), making reviews more time-consuming and overwhelming while increasing demand on HR for support.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Competency review cycle begins
Employees have nearly twice as much content to complete during review cycles.
Tools used
Lattice AILattice AI Agent
Outcome
With Lattice AI, Waterford.org delivered 2x more review output with zero additional time investment, with managers writing reviews 2x faster and ICs writing reviews 3x faster, while reducing employee questions to HR about the review process.
Results
Time savedabout 30 minutes
Volume2x
Grounding & classification
Source type: vendor customer story
31 fields verified against source quotes.
content generationconversational airagsummarizationknowledge basehuman review describedmetric backednamed customerproduction runtime claimedsource backedtools describedvendor confirmedworkflow describededucationnonprofitemployee productivitythroughput increasetime savedvendor customer storyhr opsai draft human approvalrag answering