hr_ops · workflow
PandaDoc uses Lattice to lift eNPS from -16 to +25 by empowering managers with real-time engagement data and AI support
PandaDoc's eNPS declined to -16, signaling a culture problem that HR alone could not fix — it required managers across the organization to take an active role in understanding and acting on employee feedback, replacing a once-a-year engagement exercise with something continuous.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · eNPS decline triggers action
PandaDoc's eNPS declining to -16 signaled a culture problem requiring organizational response.
Tools used
Lattice
Outcome
PandaDoc's eNPS improved from -16 to +25 as managers became more proactive. The company now uses Lattice to identify early signs of disengagement and act on employee feedback in real time.
Results
Volume-16
Grounding & classification
Source type: vendor customer story
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