hr_ops · workflow
Peaksware's HR director self-serves a critical performance and compensation cycle using Lattice AI
Peaksware's People team was managing performance and compensation manually across multiple spreadsheets, responding to leadership questions with delays, and facing growing data security and access concerns — a system that could not scale with the business.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Question arises mid-cycle
A question or task arises during the performance and compensation cycle, including outside business hours.
Tools used
LatticeLattice AI
Outcome
With two HR business partners unavailable during a critical cycle, the People director used Lattice AI to self-serve dozens of complex questions and keep the entire performance and compensation process on track alone. A newly joined HRBP was also able to navigate the system independently without hands-on training, and the executive team described renewal as an easy yes.
Grounding & classification
Source type: vendor customer story
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