invoice_processing · services · workflow
Mitie consolidates 10 operating systems onto Coupa to automate invoice processing and procurement
Mitie relied on a manual procure-to-pay system — paper-based invoicing and email-based requisitions — that created a time-consuming administrative burden for AP and procurement teams. An acquisition also merged two large supply chains, demanding a standardised approach to supplier management, risk, and spending visibility.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Manual AP process as trigger
Mitie's AP and procurement teams operated on paper-based invoicing and email-based requisitions, creating a time-consuming administrative burden.
Tools used
Coupa
Outcome
Mitie eliminated 10 operating systems by consolidating onto Coupa, processed over 100,000 electronic invoices, eliminated 270,000 generic purchase emails, and gained real-time visibility into supplier data for strategic procurement and margin management.
Results
Volumeover 100,000
Grounding & classification
Source type: vendor customer story
25 fields verified against source quotes.
predictive analyticsinvoicepurchase ordermetric backednamed customerproduction runtime claimedproduction verifiedtools describedworkflow describedprofessional servicesautomation ratecost reductioncycle time reductionemployee productivityvendor customer storyaccounts payableinvoice processingprocurementdocument to recordinbox to system