lead_processing · manufacturing · workflow
TVS Motor Company deploys multimodal AI agents with ElevenLabs, achieving 35% lead capture lift and 80% reduction in feedback turnaround
TVS Motor Company relied on static web forms and CTAs for customer engagement and had no AI agents deployed, limiting lead capture and post-sales feedback collection across its global markets.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Web visit or outbound call trigger
Customers interact via a multimodal widget on TVS websites, or receive outbound Voice AI calls for post-sales feedback.
Tools used
ElevenLabsAgents API
Outcome
TVS achieved a 35% lift in lead capture, an 80% reduction in customer feedback turnaround times, and a cost per feedback reduction of more than 35%, scaling from zero to 25+ countries with fully localized automation.
Results
Time saved80%
Volume35%
Cost replacedmore than 35%
Grounding & classification
Source type: vendor customer story
32 fields verified against source quotes.
ai agentconversational aipersonalizationvoice aicall recordingchat transcriptmetric backednamed customerproduction runtime claimedtools describedworkflow describedautomotiveautomation rateconversion increasecost reductioncycle time reductionvendor customer storycustomer supportlead processingsales outreachautonomous resolutionvoice call handling