legal_document_review · saas · workflow

Global technology leader achieves 75% cost savings and 88% faster document review with OpenText eDiscovery Aviator

A global technology company's legal team faced escalating eDiscovery costs, with document review consuming 75% or more of total eDiscovery expenses. Human reviewers required extensive training, supervision, and quality control, demanding significant time from senior attorneys and creating a bottleneck that prevented focus on strategic legal work.

How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Review memo submitted as prompt
The system required only the existing review memo—the same document already prepared for human reviewers—as its prompt.
Tools used
OpenText eDiscovery Aviator reviewlarge language model
Outcome

The AI-powered document review pilot achieved 75% cost savings and 88% faster completion time, compressing the review timeline from three months to a few days, while delivering classification quality that met or exceeded human-review benchmarks.

What failed first

Traditional document review workflows were inefficient, requiring extensive reviewer training, continuous supervision, and iterative quality control, with project timelines often spanning months.

Results
Time saved88%
Volume75% or more of its total eDiscovery expenses
Cost replaced75%
Source

https://www.opentext.com/customers/global-technology-leader

How we source this →

Grounding & classification
Source type: vendor customer story
26 fields verified against source quotes.
document aidocument classificationpolicy documentfailure mode describedmetric backedproduction runtime claimedtools describedvendor confirmedworkflow describedsoftwareaccuracy improvementcost reductioncycle time reductionemployee productivityvendor customer storylegal document reviewlegal opsdocument to recordextract classify route