medical_records_processing · healthcare · workflow
Castell automates payer care gap attestation with Notable, saving 8,360 hours of staff time
Castell needed to close care gaps at scale across hundreds of providers, a task that required significant staff resources — equivalent to 47 full-time care coordinators — making manual chart review and payer attestation unsustainable as the organisation expanded its value-based care programs.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Care gap data surfaced pre-encounter
Notable surfaces care gap information within the EHR prior to a patient encounter.
Tools used
NotableIntelligent Population HealthEHR
Outcome
By automating chart review and payer care gap attestation with Notable, Castell reviewed over 100,000 patient charts, saved 8,360 hours of staff time, submitted 6,915 charts to payers, and achieved a 6.9% increase in average care gap closure rate across five measures.
Results
Time saved8,360 hours
Volumeover 100,000
Running since2021
Grounding & classification
Source type: vendor customer story
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data extractiondocument aiclinical notemedical recordmetric backednamed customerproduction runtime claimedtools describedworkflow describedhealthcareautomation rateemployee productivitythroughput increasetime savedvendor customer storycompliance monitoringmedical records processingregulatory reportingautonomous resolutiondocument to record