medical_records_processing · healthcare · workflow
Castell uses Notable intelligent automation to review 3,362 additional patient charts daily, saving equivalent of 34 FTE
Castell care coordinators manually reviewed patient charts in iCentra Cerner EHR, clicking through filters to identify VBC payers and care gaps, with each chart requiring around three minutes of manual point-and-clicking and the workload reaching approximately 100 charts per day — a process that extended further when records needed to be requested from other health systems.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Automated chart review bots
Notable's bots or 'digital assistants' perform chart review work autonomously.
Tools used
NotableIntelligent Population Health
Outcome
After deploying Notable's Intelligent Population Health solution, Castell care coordinators can review 3,362 additional patient charts each day — the equivalent of 34 full-time care coordinators completing more than 190 hours of work — and care teams can engage patients more proactively while avoiding excessive outbound calls.
Results
Time saved3,362
Volume34 full time care coordinators
Grounding & classification
Source type: vendor customer story
26 fields verified against source quotes.
agentic workflowdata extractiondocument aiclinical notemedical recordmetric backednamed customerproduction runtime claimedtools describedworkflow describedhealthcareemployee productivitythroughput increasetime savedvendor customer storyclinical documentationmedical records processingautonomous resolutiondocument to record